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Our price promise guarantee explained
At Floorbay, we understand that investing in new flooring is an important decision — one that should bring lasting value, beauty, and satisfaction to your home. We also believe that you shouldn’t have to compromise on quality or pay more than necessary to achieve the perfect look. That’s why we created the Flooring Price Promise — our guarantee that you’ll always get the best possible price on the flooring you love.
What is the Floorbay price promise?
Our price promise is simple: if you find the same flooring product at a lower price from another retailer, we will match it — and in some cases, beat it. This way, you can shop with complete confidence, knowing you’re not only choosing high-quality flooring but also getting exceptional value for your money.
The price promise applies to our full range of products, from luxury vinyl tiles and engineered wood to laminate and carpets. If you see it at Floorbay, you can rest assured you’re getting a competitive price backed by our commitment to fairness and transparency.
Why we offer this guarantee
We’ve built Floorbay on a foundation of trust, quality, and customer satisfaction. Our Price Promise is not just a marketing line — it’s a reflection of our values:
- Fairness – We believe every customer deserves a fair price without inflated margins.
- Transparency – No hidden fees, no misleading discounts — just honest pricing.
- Customer care – We want you to feel confident in your purchase from the moment you choose your flooring to the day it’s installed.
In short, our price promise means you can focus on finding the perfect style and finish without worrying about whether you could have found it cheaper somewhere else.
How the price promise works
Using our price promise is easy:
- Find your flooring
Choose your favourite flooring from our extensive range — whether online or in-store. - Spot a lower price elsewhere
If you see the exact same product — same brand, style, colour, and specification — being sold for less by another UK retailer, make a note of the details. - Let us know
Contact our friendly customer service team with proof of the lower price, such as a link to the competitor’s website or a written quote. - We’ll match or beat the price
Once we’ve confirmed the details, we’ll match the competitor’s price — and where possible, beat it.
It’s that straightforward. No complicated terms, no hoops to jump through.
What’s covered?
Our Price Promise applies to:
- Identical products (brand, model, and specifications)
- Prices from authorised UK retailers
- In-stock items available for immediate purchase
We can’t apply the guarantee to clearance items, auction sites, or prices that result from obvious errors — but for genuine like-for-like offers, we’ve got you covered.
Your peace of mind
Choosing flooring is about more than cost — it’s about comfort, style, and longevity. But knowing you’re getting the best deal possible is an important part of the decision. Our Price Promise is here to make that part stress-free.
When you buy from Floorbay, you’re choosing:
- High-quality flooring from trusted brands
- Honest, competitive prices
- Friendly advice and expert guidance
- A guarantee that we’ll stand by our pricing
So go ahead — explore our collections, find the floor that speaks to your style, and enjoy the reassurance that with the Floorbay price promise, you’re making the smartest possible choice.
