Contact Us

Contact Floorbay via the form below or phone us on

01625 876 387

COVID-19 : Where is my order?
We are currently experiencing a high volume of contacts into our Customer Services team, so it may take us a little longer to respond to enquiries. If you have any questions on the status of your order, we would politely request that you wait for our dispatch team to contact you once your goods are ready to leave us.

We appreciate your continued patience and understanding at this time.

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Floorbay is wholly owned by Carpet Creations – a ‘real’ high street shop in Poynton, Cheshire, and Chapel-en-le-Frith, Derbyshire, England. Contact us anytime with your flooring queries! We look forward to hearing from you!

Alternatively, visit us at:

Carpet Creations & Floorbay
77 Park Lane
Poynton
Cheshire
SK12 1RD
Carpet Creations & Floorbay
98 Market Steet
Chapel-en-le-Frith
Derbyshire
SK23 0HZ


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