Your personal details will never be shared with any 3rd party other than those to execute your order
Delivery is free on all orders over £349 (net of vat). Orders under £350 (net of vat ) will incur a small delivery charge according to weight.
Consequential losses cannot be considered due to late delivery and or human error.
Delivery is normally by APC transport however under certain circumstances another courier may be hired All tracking information will be supplied.
Standard delivery is between the hours of 8am and 6pm Monday – Friday by appointment.
Saturday deliveries can be arranged at a subsidy of £40.
Standard delivery is only available to mainland Great Britain only.
Areas such as Northern Ireland and the Isle of Man etc will, unfortunately, incur a reasonable surcharge – Call for details.
Your goods will be delivered by a 3rd party courier. You MUST ensure the goods are in good condition prior to signing for them. Claims for faulty goods cannot be entertained once signed for as perfect. If you are in doubt and the driver has a digital signature pad please write any concerns on a piece of paper and get the driver to sign it before you sign, if possible take the vehicle registration number. Your goods will be fully insured during transportation.
We normally deliver within 3-4 working days from receiving your verified order. You as the customer will always be kept informed of the delivery date and be furnished with all the tracking information. During exceptionally busy periods please allow 5-7 days. If you are in any doubt please feel free to call us. ( Please note during the COVID 19 pandemic some deliveries may be delayed due to the NHS having priority with couriers over which we have no control, and we feel is totally understandable).
We strongly suggest you book your fitter once your goods are in your possession. Please always allow 24 hours acclimatisation time prior to installing.
Under certain circumstances where customers require the flooring sooner this is often possible. Please call for details
For bespoke products such as ” Amtico Signature ” please allow 7-10 days for the flooring to be manufactured and delivered.
Again during exceptionally busy periods please allow up to 12 days.
When you order from our website, your credit / debit card numbers are dealt with our payment gateway. Your payment details are always held away from our website.
We will never disclose your details to any other 3rd party other than those employed to fulfil your order.
RETURNS (APPLICABLE TO BOTH FLOORBAY & CARPET CREATIONS CUSTOMERS)
Any faults or damage must be reported to us within 60 hours of taking delivery. The physical goods must be inspected not just the packaging.
It is considered by the couriers that this is sufficient time to have the goods in your possession and any claims thereafter can not be entertained and will sadly be rejected.
We cannot accept the return of goods left over from your installation. Only full unopened packs suitable for re-sale can be returned.
Discontinued lines either for clearance or sourced specially cannot be returned
Bespoke orders cannot be returned under any circumstances unless faulty.
Perfect goods can be returned as a whole order only.
Transportation costs both ways are bourne by the customer on perfect goods returned.
Goods ordered in as a ” special ” or ” non stock items ” which are ordered in for you will be accepted as a return but a restocking charge inline with our costs will be applicable
Under the terms of the Consumer Rights Act 2015 in relation to “distance selling”, returns can only be considered where the request has been made within 14 days of the customer receiving the goods. If the return is agreed, then the customer has a further 14 days to return the goods.
We are a “supply only company” and as such are liabilities are complete once we deliver goods in perfect condition.
We do have a data base of flooring fitters and telephone numbers are passed on only as an enhancement to our service. The fitters are self employed and as such any fitting that takes place is a separate contract between you and your chosen fitter and floorbay.co.uk or carpet creations cannot be in circumstances be held responsible for any works that take place..
Specials / Clearance items are non returnable.
Part orders cannot be considered for return.
Please use the Contact us option on our home page, EMAIL firstname.lastname@example.org or telephone 01625 876387
All goods are supplied as ‘A’ Grade and are fully guaranteed with the Manufacturers full warranty.
BY PLACING EITHER A TELEPHONE OR INTERNET ORDER WITH US YOU ARE AGREEING TO OUR TERMS AND CONDITIONS. This does not affect your statutory rights.