Terms and Conditions

PERSONAL DETAILS

Your personal details will never be shared with any 3rd party other than those to execute your order

KLARNA PAYMENTS

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.

DELIVERY

Delivery is free on all parcel orders over £349 (net of VAT). Orders under £350 (net of VAT) will incur a small delivery charge according to weight.

Due to the ever-increasing costs of hauliers pallet delivery charges vary from month to month. As a consequence, this service is currently “ Price on application “ until further notice. Unfortunately due to additional costs from hauliers deliveries to the Highlands and Islands incur additional costs. Please feel free phone us for a price.

Consequential losses cannot be considered due to late delivery and or human error.

Delivery is normally by APC transport however under certain circumstances another courier may be hired  All tracking information will be supplied.

Standard delivery is between the hours of 8 am and 6 pm Monday – Friday.

Saturday deliveries can be arranged at a subsidy.

Next-day delivery is available on selected products, depending on stock levels. To qualify for next-day delivery, you must place your order before 12 noon the day before and the items that you have ordered must be in stock at our warehouse.

Areas such as Northern Ireland and the Isle of Man etc will, unfortunately, incur a reasonable surcharge – Call for details.

Your goods will be delivered by a 3rd party courier. You MUST ensure the goods are in good condition prior to signing for them. Claims for faulty goods cannot be entertained once signed for as perfect. If you are in doubt and the driver has a digital signature pad please write any concerns on a piece of paper and get the driver to sign it before you sign, if possible take the vehicle registration number. Your goods will be fully insured during transportation.

DELIVERY SCHEDULE

We normally deliver within 3-5 working days of receiving your verified order. You as the customer will always be kept informed of the delivery date and be furnished with all the tracking information. During exceptionally busy periods please allow 5-7 days. If you are in any doubt please feel free to call us.

Please note as with all flooring suppliers larger orders will be delivered on a pallet.  This is generally known as “kerb side delivery” within the logistics industry. Due to governmental laws delivery vehicles with tail lifts are only given very limited time to park and unload.  All drivers have a pallet truck and are instructed to place the pallet as close to your request such as a front door or in a garage.  However, they are neither insured nor indeed allowed to enter your premises..

We strongly suggest you book your fitter once your goods are in your possession. Please always allow 24 hours of acclimatisation time prior to installing.

Under certain circumstances where customers require the flooring sooner this is often possible. Please call for details

For bespoke products such as ” Amtico Signature ” please allow circa 10 working days for the flooring to be manufactured and delivered.

Again during exceptionally busy periods please allow up to 12 days.

SECURITY

When you order from our website, your credit/debit card numbers are dealt with by our payment gateway.  Your payment details are always held away from our website.

We will never disclose your details to any other 3rd party other than those employed to fulfil your order.

RETURNS (APPLICABLE TO BOTH FLOORBAY & CARPET CREATIONS CUSTOMERS)

Any faults or damage must be reported to us within 60 hours of taking delivery. The physical goods must be inspected not just the packaging.

Please note: Please NEVER fit knowingly defective material as no refitting costs can be recovered and the manufacturer can refuse to exchange the product. Only under extremely unusual circumstances and with our pre-written consent can any complaint be entertained on knowingly fitted defective materials.

It is considered by the couriers that this is sufficient time to have the goods in your possession and any claims thereafter can not be entertained and will sadly be rejected.

We cannot accept the return of goods left over from your installation.

Discontinued lines either for clearance or sourced specially cannot be returned.

Bespoke orders cannot be returned under any circumstances unless faulty.

Special orders are only returnable/cancellable at the supplier’s discretion and will incur a restocking charge. This is normally 30% plus shipping costs.

Transportation costs both ways are borne by the customer on perfect goods returned.

Goods ordered as “special” or “non-stock items” which are ordered for you will be accepted as a return but a restocking charge in line with our costs will be applicable. In addition “ single box orders “ are non-returnable as suppliers to ourselves will not accept returns due to batch/shade matching issues and the box therefore has zero value

Under the terms of the Consumer Rights Act 2015 in relation to “distance selling”, returns can only be considered where the request has been made within 14 days of the customer receiving the goods. If the return is agreed, then the customer has a further 14 days to return the goods.

FITTING

We are a “supply only company” and as such are liabilities are complete once we deliver goods in perfect condition.

We do have a database of flooring fitters and telephone numbers are passed on only as an enhancement to our service. The fitters are self-employed and as such any fitting that takes place is a separate contract between you and your chosen fitter and floorbay.co.uk or carpet creations cannot be under any circumstances held responsible for any works that take place.

CONTACTING US

Please use the Contact Us option on our home page, EMAIL sales@floorbay.co.uk or telephone 01625 876387.

GUARANTEE

All goods are supplied as ‘A’ Grade and are fully guaranteed with the Manufacturers full warranty.

BY PLACING EITHER A TELEPHONE OR INTERNET ORDER WITH US YOU ARE AGREEING TO OUR TERMS AND CONDITIONS. This does not affect your statutory rights.